Kana Legal Team Benefits from using Repstor ECM

KANA®, a Verint® Company, is a leading provider of cloud and on-premise customer service solutions. KANA helps global organisations including many of the Fortune 500, mid-market businesses and public sector agencies optimise their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences.

KANA has a legal team that is spread across multiple locations with a number of staff who travel extensively in support of its global business

Motivation

In order to support collaborative working, Microsoft® SharePoint® was in use to store legal documents and other content. While this meant that content was added on a consistent basis the process was time consuming. In particular the filing of email content was extremely slow and cumbersome and there was no effective solution capability for legal team users to use when working offline.

Challenge

Filing & Retrieval
Offline Working
Access for remote users

Results

User confidence that all latest content is available
Ease of filing meaning filing time is significantly reduced
A single consistent set of legal content

“Using Repstor affinity has been a revelation for us in the Legal department at KANA. I use the product myself on a daily basis and find it incredibly easy and intuitive to use. It has completely changed my filing behavior. Previously I left filing to a convenient time, but because of the ease with which I can file the content using affinity I now file as I go, which means the whole team has access immediately to the new files/email,” John Murray, Head of Legal at KANA.

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